Complaints, Compliments & Feedback
We value your complaints, compliments & feedback. These can lead to staff recognition and awards, and improvements for better services for people with a disability at WATCH Disability Services Inc.
If you are making a complaint, we will do wat we can to resolve the complaint to your satisfaction. Coming up with solutions together is good for everyone.
If you are not satisfied with the way WATCH resolves or handles your complaint you can make a complaint by contacting the NDIS Commission via the ndiscommission.gov.au or calling 1800 677 342.
If you are providing a compliment or feedback like a suggested opportunity for improvement, we will ensure this is passed on to the relevant person, and recognition is acknowledged were due.
If you need assistance to complete the below online form, please contact WATCH on 03 9890 1365 and we can arrange for someone to help you.
If you prefer you can download the Complaints, Compliments & Feedback Form. Click here and post or email to:
WATCH Disability Services Inc.
Attn: Quality Manager
PO Box 414,
MULGRAVE VIC 3170
Or, Email: info@watchinc.com.au
Attn: Quality Manager
Participants may like to use an advocate to assist them in presenting their complaint, compliment, or feedback. The advocate may be an appointed guardian or supported decision maker, a plan nominee, or family member, friend, or a representative from an advocacy organisation, such as:
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VALID - 03 9416 4003
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Action on Disability in Ethnic Communities - 1800 626 078 Toll Free
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Disability Resources Centre - 03 9671 3000
Please refer to VALID for a full list of Victorian Advocacy Organisations.
Other ways you may wish to help WATCH improve is by using our Suggestion Box located in our reception area.
If using the online form, please scroll down to start providing the information you wish to raise today.